AI-powered outbound contact center software
Automate outbound calling, increase answer rates, and drive more revenue with AI predictive dialing, omnichannel engagement, and real-time analytics.
Why Vocalcom?
One intelligent platform for sales & customer engagement
Results vary based on scope and deployment
Complete AI platform for modern outbound sales
Everything you need to automate, optimize, and control your outbound campaigns.
AI Predictive Dialer
More live conversations, less idle time — 450% more calls per hour
- Automated smart dialing with adaptive AI algorithm
- Answering Machine Detection (AMD) and voicemail management
- Dynamic callback management with automatic prioritization
- Local Caller ID to increase answer rates
Objectif : Result: more live conversations, faster, with fewer wasted calls.
Omnichannel Engagement
Engage customers across all channels
- 📞 Voice - Inbound and outbound with intelligent routing
- 💬 SMS - Automated SMS campaigns and scheduled responses
- 🌐 Web chat - AI chatbot and intelligent transfer to agents
- 📱 Messaging - WhatsApp, Facebook Messenger, Telegram unified
Objectif : a unified customer view for smoother and more personalized interactions.
Flow Builder & Automation
Design intelligent journeys without code
- Visual multi-level IVR menus
- Intelligent routing based on skills and workload
- Conversational chatbots with AI
- Multilingual Text-to-Speech (20+ languages)
Objectif : one tool to orchestrate the entire customer experience.
AI Speech Analytics
Analyze every interaction automatically
- Real-time automatic call transcription
- AI-generated intelligent summaries after each call
- Automatic quality scoring based on your criteria
- Keyword detection and alerts on critical signals
Objectif : continuously improve performance and compliance.
Real-Time Dashboards
Decide based on data, not intuition
- 60+ real-time KPIs: answer rate, AHT, NPS, conversions
- Role-based customizable dashboards (supervisor, manager, executive)
- Advanced multi-campaign reports with Excel and PDF exports
- Automatic email scheduling
Objectif : total visibility and informed decisions in real time.
Enterprise Security & Compliance
Secure by design. Enterprise-approved.
AICPA SOC 2 Type II
GDPR Compliant
CCPA Compliance
Cyber Essentials
ISO/IEC 27001:2022
EcoVadis Silver
Your data is never used to train AI models
We and our subcontractors never use your data to train AI models. This is contractually guaranteed.
Encryption of data at rest and in transit
Your data is encrypted at all times. Only your agents have access — never external humans, never other customers.
Data residency options
We comply with GDPR and CCPA programs and offer EU and US data hosting so data never leaves your region.
Native CRM Integrations
Real-time bidirectional synchronization with Salesforce, HubSpot, Microsoft Dynamics, and 200+ tools.
"All your phone interactions automatically synced with your CRM. No manual data entry."
They trust us
Who Is This Outbound Software For?
Ideal for sales and marketing teams with high-volume operations
Leading companies use Vocalcom
Leading companies use Vocalcom to optimize their outbound campaigns and develop more effective business relationships in demanding environments.
"The flexibility of the Vocalcom solution and its integration capabilities with our CRM tool allow us to continuously optimize customer satisfaction and offer a personalized relationship to our members."
"I have not found a tool as complete and simple to use as the Vocalcom Hermes solution. It allows us to manage all operations without resorting to IT service providers and without scripting knowledge."
"Thanks to Vocalcom's high level of commitment, Sage was able to implement a major project for its contact center, with immediate ROI and a 60% increase in productivity."
Scale outbound sales with confidence
Automate, optimize, and scale your sales operations with Vocalcom.