Omnichannel Customer Service Software for Modern Support Teams
An all-in-one customer service platform to manage customer interactions across voice and digital channels, improve satisfaction, and increase team efficiency.
Measurable Results
Improve customer satisfaction and team productivity
Average results observed among our enterprise customers after 12 months of use
Complete Customer Service Solution
Enhance customer experience and team productivity
One Platform for Every Customer Interaction
Manage all customer conversations from a single interface.
- Inbound calls
- Email, live chat, SMS, WhatsApp, social media
- Unified customer history
- Seamless channel switching
Objectif : provide a seamless and consistent customer experience across all channels.
AI That Enhances Customer Support
Artificial intelligence assists your agents in real-time for faster and more accurate interactions.
- Real-time agent assist
- Intelligent reply suggestions
- Automated interaction summaries
- Sentiment and conversation analysis
Objectif : reduce handle times and improve customer satisfaction.
Monitor & Optimize Customer Service Performance
Drive customer service performance with real-time dashboards and analytics.
- Live dashboards
- Key metrics: CSAT, FCR, SLA, AHT
- Call recording and QA tools
- Custom reporting
Objectif : continuously improve customer service performance.
Built for High-Volume Support Operations
An enterprise-grade platform for demanding customer service environments.
- Customer support & service centers
- Multichannel help desks
- High-volume operations
- Industries: banking, insurance, retail, telecom
Objectif : support your organization's growth and scalability.
Enterprise Security and Compliance
Secure by design. Trusted by enterprises.
AICPA SOC 2 Type II
GDPR Compliant
CCPA Compliant
Cyber Essentials
ISO/IEC 27001:2022
EcoVadis Silver
Your data is never used to train AI models
We and our subcontractors never use your data to train AI models. This is contractually guaranteed.
Data encryption at rest and in transit
Your data is encrypted at all times. Only your agents have access — never external humans, never other customers.
Secure data residency
We comply with GDPR and CCPA programs and offer regional data hosting so your data never leaves your chosen region.
Native CRM Integrations
Real-time bidirectional synchronization with Salesforce, HubSpot, Microsoft Dynamics, and 200+ tools.
"All your phone interactions automatically synced with your CRM. No manual data entry."
Trusted by Leading Brands
Use Cases
Optimize every customer interaction
They Transformed Their Customer Service
Real results from companies that improved their customer service with Vocalcom
"Vocalcom allowed us to unify our customer service across all channels. Customer satisfaction increased by 35% in 6 months."
"The integrated AI transformed our agents' productivity. Handling times decreased by 40% while improving quality."
"An enterprise-grade platform with rapid deployment. Our 500 agents are operational across all channels."
Ready to transform your customer service?
Book a personalized demo and discover how Vocalcom can transform your customer experience.