AI-First Call Center Software for Modern Contact Centers
All-in-one call center solution to manage inbound & outbound calls, digital channels, from a single platform.
Measurable Results from Our Customers
Impact observed across client deployments
Results vary based on scope and deployment
Complete Omnichannel Contact Center Solution
Vocalcom delivers a cloud contact center platform that centralizes all customer interactions and optimizes team productivity.
Inbound and Outbound Call Management
Manage all voice interactions with reliability and control.
- Inbound & outbound calling
- Advanced Interactive Voice Response (IVR)
- Intelligent skills-based routing
- Call recording and monitoring
Objectif : reduce wait times and improve first contact resolution.
Omnichannel Contact Center
Beyond voice, a fully unified contact center.
- Phone, email, chat, SMS, WhatsApp, and social media
- Single agent interface
- Centralized customer history
- Channel switching without context loss
Objectif : deliver a seamless and consistent customer experience across all channels.
AI-First Call Center Software
AI is integrated to assist agents, not replace them.
- Voicebots and chatbots for simple queries
- Real-time agent assistance
- Automatic interaction summaries
- Conversational analytics and sentiment detection
Objectif : reduce operational load and increase productivity.
Real-Time Monitoring & Analytics
Drive your contact center with real-time data.
- Real-time dashboards
- Agent KPIs: AHT, FCR, SLA, CSAT
- Quality monitoring and analysis
- Custom reports and data export
Objectif : drive performance and make data-driven decisions.
Workforce Management & Quality
Optimize your teams and ensure service quality.
- Team forecasting and scheduling
- Quality evaluations
- Coaching and continuous improvement
- Compliance and audits
Enterprise Security and Compliance
Secure by design. Approved by enterprises.
AICPA SOC 2 Type II
GDPR Compliant
CCPA Compliant
Cyber Essentials
ISO/IEC 27001:2022
EcoVadis Silver
Your data is never used to train AI models
We and our subprocessors never use your data to train AI models. This is contractually guaranteed.
Data encryption at rest and in transit
Your data is encrypted at all times. Only your agents have access — never external humans, never other customers.
Secure data residency
We comply with GDPR and CCPA programs and offer regional data hosting so your data never leaves your chosen region.
Native CRM Integrations
Real-time bidirectional synchronization with Salesforce, HubSpot, Microsoft Dynamics, and 200+ tools.
"All your phone interactions automatically synced with your CRM. No manual data entry."
They Trust Us
Who Is This Call Center Software For?
Ideal for organizations with high interaction volumes and complex operations
Leading Organizations Trust Us
Real results from companies that transformed their contact center with Vocalcom
"The flexibility of the Vocalcom solution and its integration capabilities with our CRM tool allow us to continuously optimize customer satisfaction and offer a personalized relationship to our members."
"I have not found a tool as complete and simple to use as the Vocalcom Hermes solution. It allows us to manage all operations without resorting to IT service providers and without scripting knowledge."
"Thanks to Vocalcom's high level of commitment, Sage was able to deploy a major project for its contact center, with immediate ROI and a 60% increase in productivity."
Ready to Modernize Your Contact Center?
Whether you're replacing an existing solution or scaling up, Vocalcom transforms your contact center into a performance engine.